Deputy General Manager – Operations
Confidential Amman - Jordan Date Posted: 2026/07/06 Login to ApplyResponsibilities
- Lead and oversee all banking operations to ensure efficiency, accuracy, compliance, and service excellence.
- Develop and implement operational strategies that support the Bank's strategic objectives and sustainable growth.
- Drive operational excellence through process optimization, automation, and digital transformation initiatives.
- Ensure compliance with regulatory requirements, Central Bank regulations, internal policies, and governance standards.
- Strengthen operational risk management frameworks and internal control processes.
- Monitor operational performance through KPIs and implement continuous improvement initiatives.
- Collaborate with executive leadership to support strategic planning, business growth, and organizational transformation.
- Oversee business continuity planning and operational resilience across all banking operations.
- Manage relationships with regulatory authorities, auditors, and key external stakeholders.
- Lead, mentor, and develop senior operational teams while driving succession planning and talent development.
- Oversee operational budgets, resource planning, and cost optimization initiatives.
- Enhance customer experience by improving operational processes across all banking channels.
Qualifications
- Bachelor's degree in Finance, Business Administration, Banking, Accounting, Economics, or a related field.
- Master's degree (MBA or equivalent) is highly preferred.
- Professional certifications such as PMP, Lean Six Sigma, COBIT, ITIL, or Risk Management certifications are an advantage.
- Minimum 20 years of progressive experience in the banking sector, primarily in Banking Operations.
- At least 10 years of experience in senior executive leadership roles within a reputable bank.
- Extensive experience managing large-scale banking operations in a regulated environment.
- Proven track record in operational transformation, process improvement, and digital banking initiatives.
- Strong knowledge of retail banking, corporate banking, centralized operations, payments, trade finance, card operations, branch operations, and back-office functions.
- Experience working with regulatory authorities and governance frameworks.
- Excellent leadership, strategic planning, stakeholder management, and decision-making skills.
- Strong communication skills in both Arabic and English.
Required Skills
- Change Management
- Strategic Planning
- Risk Management
- Communication
- Operational Management
Job Details
- Location Amman - Jordan
- Industry Accounting & Finance
- Job Type Full-Time
- Degree Bachelor
- Experience 20+
- Nationality Unspecified
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