Implementation & Onboarding Officer

Confidential   عمان - الأردن  تاريخ النشر:2025/09/03   سجلي الدخول للتقدم

Responsibilities

  • Manage end-to-end implementation and onboarding of SaaS solutions for clients.
  • Lead implementation teams and coordinate with cross-functional stakeholders.
  • Collaborate with Sales, Product, and Tech teams to ensure smooth and successful deployments.
  • Develop detailed project plans, timelines, and risk mitigation strategies.
  • Train clients on platform usage, best practices, and basic troubleshooting.
  • Serve as the primary point of contact during onboarding, ensuring a high level of client satisfaction.
  • Continuously improve onboarding processes to increase efficiency and scalability.

Qualifications

  • 3+ years of experience in SaaS implementation or onboarding, preferably in fleet management, mobility, or rental solutions.
  • Proven ability to manage multiple projects with varying levels of complexity.
  • Strong technical aptitude and ability to translate client needs into actionable solutions.
  • Fluent in English, both written and spoken, with excellent communication and client-facing skills.
  • Experience developing and optimizing onboarding playbooks, training materials, and best practices.
  • Strong problem-solving and stakeholder management skills.
  • PMP or Agile certification is a plus.
المهارات المطلوبة
  • SAS
تفاصيل الوظيفة
  • الموقع عمان - الأردن
  • القطاع تكنولوجيا المعلومات والاتصالات
  • نوع الوظيفة دوام كامل
  • الدرجة العلمية بكالوريوس
  • الخبرات 3+
  • الجنسية غير محدد
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