Senior Learning & Development Specialist
Confidential عمان - الأردن تاريخ النشر:2026/07/12 سجلي الدخول للتقدمResponsibilities
- Design, develop, and deliver onboarding programs, training sessions, and capability-building initiatives for consumer-facing teams.
- Create practical training materials, facilitator guides, toolkits, and coaching resources aligned with business priorities and identified performance gaps.
- Conduct field visits to assess team capabilities, identify development needs, and provide on-ground coaching and support.
- Coach frontline employees, supervisors, and team leaders on communication skills, selling techniques, customer engagement, and service excellence.
- Support the implementation of standard operating procedures (SOPs), execution standards, and best practices through effective learning interventions.
- Partner with business stakeholders to understand capability requirements and translate business needs into impactful learning solutions.
- Facilitate workshops, coaching sessions, and learning activities that improve employee knowledge, skills, and performance.
- Monitor learning effectiveness through feedback, assessments, field observations, and performance insights to measure knowledge retention and behavior change.
- Identify opportunities to enhance learning programs and continuously improve training approaches based on business needs.
- Collaborate with cross-functional teams to support organizational capability development and key business initiatives.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Human Resources, Education, Psychology, Communications, or a related field.
- 4–6 years of experience in Learning & Development, capability development, sales training, field coaching, customer experience, retail operations, or a related discipline.
- Proven experience in designing and delivering training programs, onboarding journeys, and coaching initiatives for frontline or consumer-facing teams.
- Experience conducting needs assessments, identifying performance gaps, and developing targeted learning solutions.
- Strong facilitation, communication, presentation, and stakeholder management skills.
- Ability to develop engaging and practical learning materials that support business execution.
- Comfortable working in the field and engaging directly with employees and leaders.
- Experience in FMCG, retail, telecom, hospitality, banking, or other service-led industries is preferred.
المهارات المطلوبة
- الاتصالات
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع أخرى
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 4-6
- الجنسية غير محدد
وظائف مماثلة
Confidential
الأردنConfidential Company المزيد
المزيد من الوظائف الشاغرة من صاحب العمل
مشاركة هذه الوظيفة
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