Responsibilities
- Provide end-user IT support and manage IT service processes in alignment with ITIL best practices.
- Implement and maintain global IT standards within the local business environment.
- Manage and support IT infrastructure, including on-premise and cloud-based systems.
- Oversee daily operations of systems, networks, and business applications to ensure availability and reliability.
- Coordinate and support IT projects at local, regional, and global levels.
- Provide technical support for operational systems and business-critical applications.
- Promote cybersecurity awareness and ensure compliance with secure working practices.
- Support IT audits, compliance activities, and follow-up actions.
- Manage vendor relationships, contracts, IT services, budgets, and operational expenses.
- Coordinate with global IT support teams, including SOC, NOC, and other technical service functions.
- Participate in technical change management activities and support the deployment of new technologies.
- Provide IT support across multiple branches, offices, and operational sites.
- Monitor system performance, troubleshoot issues, and implement effective solutions.
- Support network and infrastructure improvements, including LAN, WAN, and SD-WAN environments.
- Assist in maintaining data security, reporting processes, and IT governance requirements.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5–7 years of relevant IT experience in infrastructure, systems administration, and end-user support.
- Experience in a multi-site or international business environment is preferred.
- Knowledge of IT service management processes and ITIL frameworks.
- Strong technical knowledge of:
- Windows Server and Desktop operating systems
- Active Directory, DNS, and DHCP
- LAN, WAN, SD-WAN, and network infrastructure
- Firewalls and general cybersecurity practices
- Cloud and SaaS technologies, including Microsoft 365 and Azure fundamentals
- Telephony and communication systems
- Experience supporting business applications and operational systems.
- Exposure to IT audits, compliance requirements, and security standards.
- Experience managing vendors, contracts, and IT budgets.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent organizational and communication skills.
- Strong English communication skills, both written and verbal.
- Ability to work effectively in a fast-paced, multi-location environment.
- Experience in the shipping, logistics, or transportation industry is considered an advantage.
المهارات المطلوبة
- Cloud
تفاصيل الوظيفة
- الموقع عمان - الأردن
- القطاع أخرى
- نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 5-7
- الجنسية غير محدد
وظائف مماثلة
Confidential
الأردنConfidential Company المزيد
المزيد من الوظائف الشاغرة من صاحب العمل
مشاركة هذه الوظيفة
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